Privacy Policy

Energy Lab ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [insert website URL], use our contact form, and access the client portal.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide Directly

  • Contact Form: Name, email address, phone number, and any message you submit.

  • Client Portal: Login credentials, account details, files uploaded, and any data related to your use of the portal.

1.2 Information We Collect Automatically

When you visit our website, we may collect certain information automatically:

  • Log Data: IP address, browser type, pages visited, and timestamps.

  • Cookies & Tracking Technologies: To enhance your user experience and analyse site traffic (see Section 6 for details).

1.3 Information from Third Parties

If applicable, we may receive data from third-party integrations, analytics providers, or service partners.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide services through the contact form and client portal.

  • To communicate with you regarding inquiries, updates, or support requests.

  • To improve our website and user experience through analytics.

  • To maintain security and prevent fraud or unauthorised access.

  • To comply with legal obligations where necessary.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: Third-party providers that assist with hosting, security, analytics, or email communication.

  • Legal Requirements: If required by law or to protect our rights.

  • Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

If you have an account on our client portal, you are responsible for keeping your login credentials confidential.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

  • Contact form submissions: Retained for 12 unless required longer.

  • Client portal data: Retained for the duration of your account's activity and as per service agreements.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie settings through your browser. 

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Request deletion of your data (subject to legal exceptions).

  • Object to processing in certain circumstances.

  • Withdraw consent where applicable.

To exercise your rights, contact us at admin@energylab.com.au

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

admin@energylab.com.au